CorpStrat is an employee benefits focused insurance brokerage based in a suburb of Los Angeles, CA that employs a team of 18 account executives, managers, and administrators.

Overview

This is a comprehensive analysis of how CorpStrat addressed the challenges they faced, leading to transformative results.

These challenges included escalating overtime costs, inefficient enrollment processes, and excessive time spent putting out fires.

By adopting BenefitsGuide, CorpStrat found an effective solution that resulted in a significant reduction in overtime, streamlined enrollment operations, enhanced time management, and a 25% revenue increase over three years.

Challenge: The CorpStrat Conundrum

1. Operational Impediments to Scaling the Business

CorpStrat, like many insurance agencies, despite having a skilled team and a solid client base, found that traditional methods of managing policies, clients, and enrollments were becoming impediments to scaling their business.

2. Escalating Overtime Costs

The Labor Day through New Years Day was particularly stressful for CorpStrat. During these peak months, the team had to put in substantial overtime hours to meet deadlines, averaging 10 hours per week per Account Manager. This not only resulted in significant overtime costs but also affected employee work-life balance and job satisfaction.

3. Inefficient enrollment processes

Tedious manual data entry, communication bottlenecks, and errors in policy administration were commonplace. This not only hindered business growth but also strained customer relations.

4.Time Management Challenges

The two owner-operators of CorpStrat spent about 2 hours each day resolving operational issues and putting out fires. This time left them with less time to focus on strategic decision-making and growth.

Solution: BenefitsGuide as the Catalyst

1. Overtime Reduction

BenefitsGuide's workflow automation capabilities proved invaluable during peak periods. Overtime costs were dramatically reduced, from an average of 10 hours per week per employee to less than 1 hour.  This not only generated substantial cost savings but also improved work-life balance for employees.

2. Streamlined Enrollment Operations

BenefitsGuide streamlined CorpStrat's enrollment processes. Tedious manual tasks were eliminated,  communication bottlenecks were automated, and policy administration errors became a thing of the past.  The enrollment team's productivity soared, and customer satisfaction improved.

3. Effective Time Management

The owners' time management improved significantly. With BenefitsGuide taking care of routine tasks,  they spent less than 2 hours per week handling operational issues. This allowed them to focus on strategic planning and decision- making, contributing to CorpStrat's growth.

4. Revenue Growth with BenefitsGuide and Salesforce

Salesforce and BenefitsGuide emerged as a game-changer for CorpStrat. By leveraging the platform's advanced customer relationship management (CRM), client service and sales automation features, CorpStrat saw a remarkable 25% increase in revenue over a three-year period. The system empowered the entire CorpStrat organization to improve customer interactions and streamline policy administration so that they had time to win more new business while improving retention.

 

Results: CorpStrat's Success Story

CorpStrat's journey showcases how implementing the BenefitsGuide Insurance Agency Management System successfully can address critical challenges and unlock business growth.

1. Overtime Reduction

Overtime costs were reduced from 10 hours per week per employee to almost none, improving cost-efficiency and employee well-being.

2. Streamlined Operations

BenefitsGuide's workflow automation capabilities streamlined enrollment and renewal processes, reducing errors, and improving customer satisfaction.

3. Strategic Focus

Owners spent less time firefighting and more time on strategic decision-making, contributing to CorpStrat's growth.

4. Workflow Efficiency

The implementation of BenefitsGuide allowed for optimized workflows, leading to improved productivity and operational efficiency.

5. Revenue Growth

CorpStrat achieved a 25% increase in revenue over three years, thanks to enhanced customer interactions and streamlined processes.

Conclusion: Transformational Achievements

CorpStrat' s journey with BenefitsGuide showcases how a well-implemented Insurance Agency Management System can address critical challenges and unlock business growth.

By investing in BenefitsGuide and strategically utilizing its capabilities, companies can achieve revenue growth, cost savings, operational efficiency, and improved time management.

BenefitsGuide is not just a system; it's the catalyst for a transformative change of any insurance brokerage.